eCommerce Returns Processing Center Design | Fortna


Shift to eCom Makes Efficient Returns Processing a Priority

10 years of eCom growth has occurred in the first half of 2020 making returns a major challenge to address. How you address this challenge impacts profitability. It’s time to think about handling returns with the same level of efficiency as your fulfillment operation.

Rapid deployment of returned merchandise to saleable inventory is essential. Returns can be a strategic differentiator and increase customer satisfaction and loyalty.

    Process Returns with Speed, Accuracy, and Efficiency

      Rapidly Redeploy Returned Merchandise to Salable Inventory

      Returns represent a significant opportunity to increase sales, reduce inventory, and working capital. Reclaim space in the DC currently occupied by the growing number of returns.

        Increase Customer Satisfaction and Loyalty

        Today’s consumers consider returns policies before making a purchase. Your returns policy can be a differentiator. Respond to customers’ expectations for fast and easy returns.

          Free Up Labor for Revenue Generating Activity

          Optimize returns processing for profitability with automation and intelligent software. New solutions are available to simplify the returns process and minimize reverse logistics cycle time.

          The Fortna Difference Drives Profitable Returns Processing

          It All Starts with Strategy

          We take a holistic approach to distribution strategy, considering upstream/downstream impacts on an entire network of operations.

          Design Rooted in Data Science

          Scientifically proven proprietary modeling tools and algorithms allow us to design for maximum efficiency and outcomes.

          Best-Fit Solutions with Agnostic Technology Selection

          We are not tied to any one manufacturer. Our deep bench of partners allows us to identify and select appropriate and best-fit technologies that optimize your solution. The result is a comprehensive, flexible solution that delivers exemplary business results.

          Can Goods-to-Person Solve Your Labor Challenges?

          Improve eCommerce picking productivity with Goods-to-Person technologies. Use our assessment tool to calculate potential savings with automation.

          Access Your Potential Savings

          In Fortna, we found a partner that took accountability for the successful implementation of the entire project.

          Senior Vice President

          Canadian Tire 

          Returns Processing Insights & Resources

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          Six Things You Can Do to Make Returns a Competitive Advantage

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