Many companies view customer support as a tactical exercise. Fortna’s Client Lifetime Performance services are so much more — they are the cornerstone of our promise of “distribution operations that drive competitive advantage.” We take a strategic view to making sure your distribution operations perform now, and into the future. We proactively anticipate and prevent failures that could cause downtime. We monitor business changes and proactively help you realign your systems and operations for continued high performance.
When problems do arise, our highly-responsive support team has deep distribution operations and material handling equipment expertise. They are a single point of support of all systems and subsystems that Fortna installs, and are able to resolve most issues within the team. And if we do have to call in the equipment or system manufacturer, we have deep relationships with them to make sure you get a rapid resolution to the problem.
We have many very satisfied Clients who would be happy to tell you more. In our twice-a-year Client Satisfaction Survey this area is consistently called out as superior.
“Fortna is a long-term partner. They support us and help us make continuous improvements. No other company even talked about this long-term view.”