Gartner Research | Compliments of FORTNA

Insights to optimise performance

Today’s business landscape requires supply chain leaders to stay on top of growing trends and ever-changing technology advancements to take advantage of opportunities. FORTNA wants to help place that information at your fingertips with complimentary access to research by Gartner.

Gartner® Research: Extend Supply Chain Metrics to Cover the Full Customer Experience1

According to Gartner, “Supply chain leaders face the challenge of measuring and improving the customer experience from an operational perspective. This research provides a comprehensive guide to extending supply chain metrics to cover the full CX.”


Gartner Improving CX Is a Top Three Business Priority

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[1] Gartner: <em>Extend Supply Chain Metrics to Cover the Full Customer Experience </em>, Michael Dominy, Published 10 May 2024

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