FORTNA Customer Service and Call Center | FORTNA

Services: 24/7 Call Center

FORTNA customer service and call center

Ongoing service and support are paramount to maximizing up-time and ensuring operations run smoothly around the clock. Your operational issues require immediate attention and resolution. Rely on the FORTNA dedicated team of technical experts available 24/7/365 to identify root causes and respond to issues with proven solutions.

Reach us 24/7/365 for client support by calling:

 

US/Canada: 1-888-444-4647

United Kingdom: +44 2038689399

South Africa: +27 105002422

 

Netherlands: +31 858880693

Mexico: +52 8150307312

Colombia: +57 15141470

Holistic support for the entire solution starts with FORTNA

FORTNA Call Center is a single point of contact 24/7/365 to troubleshoot problems and resolve issues with any part of the FORTNA-installed solution, regardless of the source of the problem. Expert diagnosis and troubleshooting provided by dedicated and trained team members with access to your network, SOPs and communication protocols for faster resolution.

  • Live response by technical experts
  • Fastest response times in the industry
  • Holistic support for the entire solution
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Dedicated team

The FORTNA Call Center is staffed by a dedicated team of highly trained team members, who resolve 88% of support cases without the need for escalation to additional resources. They are trained on your systems and have thorough knowledge of your operations. Their sole focus is customer support every single day. We do not use bench or project team resources to staff this critical area of the business.

Fast response time

The FORTNA Call Center commits to responding to every case in 30 minutes or less (often less), even during peak. Calls are answered live by one of our dedicated team members, so you get the fastest time to resolution of your issue.

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Remote response

FORTNA Call Center team members can resolve most cases in real-time via remote access, leveraging digital twin and video collaboration technologies. Team members proactively monitor severe weather events and help mitigate risk by ensuring back-ups and other failover systems are in place to get you back up and running quickly in the event of a natural disaster.

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We've come to trust FORTNA and they are now our go-to group.

Director of Inventory Control and Engineering

Journeys

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Client Success Case Study

When a broken water main flooded a client’s data center, FORTNA was able to quickly build and deliver temporary servers and controllers to help maintain business continuity while cleanup and restoration efforts were performed.

Let FORTNA Help You Transform Your Distribution Operations

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Other lifecycle services

Modernisierungen/Retrofits

Bewertung der Optimierung

Teile und Garantie

Instandhaltung der Bewohner

System-Gesundheitsprüfungen

System-Upgrade

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