Unlike other firms who approach labor management engagements from a systems or engineering perspective, Fortna provides additional focus on the change management aspects of the program, guiding your team through the cultural change needed for success. Fortna emphasizes communication and coaching throughout the project. We provide formal training and coaching with leadership, and develop planning and staffing techniques that managers need to succeed. We also work side-by-side with your team on the DC floor to deliver the skills, tools and coaching that will help leaders and associates take ownership for the program going forward.
Some recent client examples include:
At a leading footwear brand, executives needed to lower labor costs by implementing a Labor Optimization program. However, their SOPs were outdated, and they lacked a culture of performance to standards. They also lacked organizational bandwidth and expertise in labor management best practices and application of labor management software. Fortna provided a comprehensive program that went beyond implementing software and developing labor standards. We helped them develop program policies, define communication strategies and lead the change management effort. Fortna conducted leadership training sessions to increase program effectiveness and sustainability. As a result, labor productivity increased by 17%.
The GM at a leading retailer stated “This building is broken,” and that many of his managers and supervisors lacked the expertise needed to meet the high performance demands of the operation. Fortna partnered with the Client to implement a labor optimization program with a strong emphasis on communication and cultural change. We led a comprehensive change management process that included delivery of High Performance Leadership Training for the operation’s leaders. The resulting productivity improvements drove an annual labor expense reduction of $1 million.
A 3PL Client managed distribution in 7 sites for one of their largest global customers. One of the operations was the lowest performer in the customer’s distribution network. Fortna helped the client optimize processes, establish standards and configure the WMS and LM software. Key to the effort was delivery of High Performance Leadership Training as part of the overall change management effort. As a result, labor productivity rose over 50%, and the building went from worst to first in performance across the customer’s network.
“Your team did a great job analyzing the data, bringing us new ideas and technologies and realistically accommodating our needs.”