PetSmart is passionate about pets!

And, they are passionate about supply chain performance.

With a national supply chain network that supports over 1100 stores in the US and Canada, shipping everything from cat toys to live fish to pallets of dog food, PetSmart understands that there is a better way that delivers better results.

PetSmart embarked on transforming their supply chain to increase market-share, improve profits and further set them apart as the leader in their industry.

PetSmart initially followed the traditional silo’d approach used by traditional consultants, independently sourcing the key components of a project; material handling manufacturers, industrial engineers, labor management consultants, software providers, IT firms, and real estate partners. All operating in silo’s without visible perspective across all components of the project.

You can’t secure or optimize what you can’t see. This  “old” approach generally produces traditional results – longer time to benefit, long stabilization periods and service disruptions, all of which, have a direct impact on profits.

PetSmart executives required better results.

PetSmart had various initiatives with existing and new operations.  The business case was already approved and they needed to deliver – no excuses and no finger-pointing!  

PetSmart teamed with Fortna for a better approach and have realized amazing results by executing projects in parallel, thus supporting each silo and creating an environment of open communication, focusing on operational and people readiness.

Fortna is the only company who has the ability to integrate the various components of these complex projects: depth in supply chain business processes, systems, material handling, people readiness, facilities and program leadership. Fortna’s approach gave PetSmart the visible perspective up and down the supply chain and even beyond organizational walls. 

PetSmart -  smart - innovative - triumphant

A Supply Chain Leader!

The Supply Chain Transformation

Fortna designed and delivered supply chain solutions that enable PetSmart to better serve their customers while reducing costs.

-          Optimized designs for new distribution centers and retrofits of existing sites

-          State of the art materials handling systems

-          Seamless integration of material handling systems and host systems with Fortna’s robust Warehouse Control System

-          Improved processes that maximize labor productivity

-          Powerful new supply chain execution software

The Bottom Line Benefits

­          Fast and smoother start-ups

­          Lower total delivered cost – by minimizing the traditional start-up costs

­          Minimal production support due to focus on operational and organizational readiness

­          Expanded capabilities to meet new store and SKU growth

­          Enhanced labor productivity through a focus on organizational excellence

­          Increased order accuracy

­          Reduced overall handling costs through the supply chain to the stores