Speed to Market Improves Customer Service Levels

A wholesale distributor planned to double its revenue and expand into new geographic markets. But they were struggling with long order cycle times, unable to respond quickly to customer needs and their current volume already exceeded capacity. Fortna helped them build a business case for investment, design and implement a second DC. Analysis of their systems, picking, sorting and storage operations was done to ensure that the new facility mapped to both the current and future growth and business continuity needs. As a result, the client increased productivity by 20%, created additional capacity for further growth, and can now shift volume from one DC to the other as needed, minimizing risk. And as delivery order cycle times decreased, service levels improved, so their customers can get next day delivery and manage their inventory better.